Frequently Asked Questions

Orders typically take 1–4 days to prepare. We’ll let you know when your order is ready and confirm collection or delivery details. Preparation time is separate from delivery time.

If you’re shopping for a particular date or placing a custom order, please contact us before ordering so we can confirm timing.

Yes. Free pickup is available from Carramar, WA 6031, by arrangement. Select pickup at checkout and wait for your ready-to-collect notification. Please arrange a collection time with us before visiting and bring your order confirmation.

Hampers: Free personal delivery within 40 km of Perth when your order includes a hamper. Any candles or other products purchased in the same order are included in that delivery at no extra charge. Free pickup from Carramar is available by arrangement. We’ll let you know when your order is ready to collect. Hampers are not available for postage.

Orders without a hamper: Personal delivery is available within 50 km of Carramar for $12, by arrangement. Enter your address at checkout to check eligibility. Standard shipping for eligible products is $12 Australia-wide. Dog cushions are available for local delivery or pickup only. Free Carramar pickup is available by arrangement.

Of course. Tell us the scents you enjoy, who you’re shopping for and the atmosphere you’d like to create. We’ll help you choose from the fragrances currently available.

Yes. We welcome enquiries for personalised products, gift boxes and corporate gifting. Contact us with your occasion, quantity and preferred date so we can discuss available options and preparation time.

Our candles are handcrafted and made to order, so small variations in colour and finish can occur between batches. These differences are part of each piece’s handmade character. If something about your order concerns you, please contact us.

Frosting is a natural crystalline pattern that can form on soy wax. It may look like a pale or frosted surface and does not affect the candle’s fragrance or burn performance.

Free-standing pillar and sculptural candles should be placed on a fire-safe, heat-resistant tray with a raised edge to catch melted wax. Container candles also need a stable, heat-resistant surface.

Wax melts must be used in a suitable wax warmer according to its instructions, not placed directly on a burn tray. See our Candle Care guide for more advice.

Where suitable, an empty, cleaned vessel can become a decorative piece. Contact us before arranging a refill so we can check the vessel and discuss availability. Never refill or relight a cracked or damaged vessel.

Please contact us with your order number and a description of the issue. Photos of the item and packaging can help us understand what happened. We’ll review the details and help resolve the problem.

We do not offer change-of-mind returns on made-to-order candles. This does not affect your rights under Australian Consumer Law, including remedies for faulty goods. If there is a problem with your order, please contact us so we can help.