Shipping policy

Delivery, thoughtfully arranged

Choose the option that suits you at checkout. All prices are in Australian dollars.

Free Carramar pickup

Collect your order from Carramar, WA 6031, at no charge, by arrangement. Select pickup at checkout. We will notify you when your order is ready; please arrange a collection time before visiting and bring your order confirmation.

Free hamper delivery within 40 km of Perth

Hampers include free personal delivery within 40 km of Perth. Free pickup from Carramar is also available by arrangement. We’ll contact you to confirm delivery or collection details. Hampers are not available for postage. For hamper delivery outside this area, please contact us before ordering.

Personal delivery for other products

Personal delivery for other products is available within 50 km of Carramar for $12, by arrangement. Enter your delivery address at checkout to confirm eligibility. Dog cushions are available for personal delivery or pickup only and cannot be posted.

Free local delivery on other product orders $75+

Complimentary local delivery is available within 10 km of our Carramar location for orders of $75 or more after discounts, excluding shipping. Enter your delivery address at checkout to confirm eligibility.

We group local deliveries into one delivery day each week and contact you to confirm arrangements. If your order does not qualify for free local delivery, choose $12 personal delivery within 50 km, free Carramar pickup, or standard shipping where available.

$12 standard shipping Australia-wide

Standard shipping for eligible products is a flat $12 per order across Australia. Hampers and dog cushions are excluded from postal shipping. There is currently no order-value threshold for free Australia-wide shipping.

Order preparation

Orders typically take 1–4 days to prepare. Preparation time is separate from delivery time, which varies by destination and carrier. If you need your order for a particular date or are placing a custom order, please contact us before ordering so we can confirm timing.

Need a hand?

For delivery questions or help with an order, contact SZOFI & CO. If an item arrives damaged, please include your order number and photos of the item and packaging so we can help.